One stop 7X24 hours of multi language services, including HSIA (high speed internet access), ISTV (HD interactive TV system) has more than 10 years of service experience in the hotel industry, fully understands the internal operation management process, think and solve the problem from the hotel and guest perspective. AMTT service system modularize every aspect of the service, and through the internal management system conducting comprehensive management, in order to meet the general needs of the hotel, can also be based on the special needs of the hotel to build targeted services programme.

Call center

To provide 7x24 hours of customer service, Multi language call center located in Shanghai and Guilin supports nearly 1500 hotels guest’s incoming calls in the country, can automatically identify incoming call information and produce service files, there is no complicated voice selection. We always stand in the customer's point of view when solving the problem.

Technical service and network monitoring center

7x24 hours of professional technical support, every moment be ready to solve the technical problems encountered by customers. 7x24 hours of monitoring center, monitoring the operating situation of the system, when the ISP exit, switch power failure, AP offline, PMS connection exceptions, etc., the service engineer will deal with it at the first time.

On site and in store

The engineer's service is strictly in accordance with the specified SLA, Site engineer to provide on-site service, through the implementation of regional management in the required time to arrive at the scene to carry out emergency repair and maintenance work. Professional on-site engineers to be provided according to different hotel management requirements. As a member of the hotel we aim to provide sophisticated technical services.

Service management system, combined with the above three service system and the internal telephone customer service system to effectively record the service log, the data report is exported to help the hotel to supervise our service and help AMTT to improve the quality of service cloud platform data statistics system, to effectively summarize the breakdown, and export and manage AMTT service date, system log, configuration list, customer behaviours and other large data base on the central cloud system, and also count and analyze the national, regional and individual hotel data according to the needs of hotel management.

Customer service hotline for in house hotel guests

800-820-7015

  • What is wireless Internet access?

    Wireless internet access is not required to use cable to make your Internet devices to be connected to the Internet, the Internet devices such as laptops, mobile phone or tablet computer just need to connect the wireless signal to use the wireless to access the Internet, and it is very easy to be used.

  • What is wired Internet access?

    Wired Internet access is required to use the cable to connect the Internet devices to the Internet. The Internet devices only can be laptop so that can be connected to the wired Internet, but the stability is better even it is a single method compare with the wireless Internet access.

  • What is the name of hotel wireless signal?

    In the hotel, the name of the wireless signal is generally "hotel brand - region". In the hotel, there are many areas can be connected to the Internet; for example: guest room area, executive lounge, meeting rooms, public areas, lobby, swimming pool, gym, restaurant or bar. Each location has its own Internet login page and login credentials. PS： CMCC，China Net，China Unicom and other signals in the hotel may be able to be searched, but these signals do not belong to the hotel's wireless signals.

  • What is the hotel wireless Internet access procedure?

    Use wireless devices such as laptops, mobile phones or tablet computers. Firstly, switch on the wireless Internet connecting function, and then select the corresponding wireless signal names, and enter any domestic web site, the hotel Internet welcome page will be popped up, and then you can enter the "user name" and "password" on the page to surf the Internet immediately.

  • What is the hotel wired Internet access procedure?

    Use the laptop to open the browser first, and then enter any domestic web site. The hotel Internet welcome page will be popped up, and then you can select the strategy billing to connect to the Internet.

  • What is the password of using wireless Internet in the hotel?

    When the guest uses the Internet devices to access the wireless Internet for the first time, you need to enter the "user name" and "password" on the hotel certification page to get authentication. Usually, the “user name” is the guest room number; and the “password” is the guest’s family name which used to register when the guest check in at the Front Desk. (For example, room "1234", guest "Zhang San", user name: 1234, password: Zhang). If the page prompts the wrong password or related problems won't be able to pass the certification page, please use room landline to call the Internet service hotline, and there will have Internet service staff to provide services for you, and check and inform you regarding the correct wireless Internet password.

  • What should you do if you forget the password of wireless Internet access?

    If you forget the password need to be inputted when using the wireless Internet during your stay in the hotel, please use room landline to call the Internet service hotline, and there will have Internet service staff to provide services for you, and check and inform you regarding the correct wireless Internet password.

  • What should you do if you cannot see the hotel log on page?

    If you follow the hotel Internet access procedure prompted, but still cannot see the hotel log on page, please use room landline to call the Internet service hotline, and there will have Internet service staff to provide services for you, and solve your Internet problem.

  • What should you do if cannot access several overseas websites?

    We are very sorry to inform you that due to the restrictions of Chinese government policy, currently unable to access Face book, YouTube, Google website, Gmail and other related Google applications. We are very sorry for this, but also please understand. If you need to use the relevant search engine, we suggest you use Baidu to operate. Thank you.